Funding Consultant

Tobii Dynavox

About The Position

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. JOB SUMMARY: The Funding Consultant is responsible for coordinating the intake, submission, and follow-up of new product, repair, and equipment rental orders. This individual works closely with SLPs, government agencies, and educational institutions to obtain order authorization and thoroughly reviews documents for submission ensuring they meet third party payer criteria. The Funding Consultant must live in the Pacific or Mountain time zone.

Requirements

Bachelor Degree, or 2 – 4 years related experience
Oral and written communication skills
Interpersonal, collaboration, and teaming skills
Customer service orientation
Internet navigation skills
MS Office Word and Outlook
Able to multitask in a fast-paced environment
Able to work at a desk for prolonged periods of time
Ability to work with interruptions in a fast-paced environment
Ability to travel to the Pittsburgh office for team activities/trainings (approx. 4 times per year)

Nice To Haves

Background in the health insurance field preferred

Responsibilities

Maintain communication with SLPs on funding cases and instruct SLPs on document preparation and funding policies and regulations
Work with insurance providers, government agencies, and educational institutions to place new product, repair or rental orders
Track funding authorization cases ensuring requests are resolved to completion in a timely manner
Utilize on-line resources and maintain frequent communication with funding agencies to verify eligibility
Review prior authorization documents against third party payer criteria
Research previous orders and payment history/DSOs for any repair or new order requests
Enter and complete orders in the order management system database
Serve as a client advocate by communicating with clients and family members on funding requests and co-payment requirements, representing client’s case with third party insurance providers and troubleshooting any problems to resolution
Resolve third party denials and provide consultation to finalize difficult funding cases
Alert supervisor of potential third-party payer challenges
Perform various other duties as assigned