Fund Servicing Associate I

JPMorgan Chase & Co. • Boston, MA

6h

About The Position

Join JPMorganChase as a Fund Services Associate I and become an integral part of our dynamic team.
As a Investment Book of Record (IBOR) Associate in the Investment Middle Office Services (IMOS) team, you will be responsible for providing a premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and / or any associated financial organisations as required, to ensure any issues are resolved to the client’s satisfaction.
The IBOR team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur, no matter what their source.

Requirements

• Excellent client facing skills & communication style, comfortable dealing with key clients
• Effective excel skills with experience in VBA or similar.
• Understanding of investment Operations, Trade Services, IBOR, reconciliations or similar operations teams.
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Effective communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations

Nice To Haves

• Self-starter with ability to learn quickly

Responsibilities

• Act as a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participate and lead, where required, in client service reviews and other client meetings
• Own and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.
• Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Own and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
• Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Work with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
• Enable to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed