Functional Trainer
About The Position
The goal of the Functional Trainer is to ensure the Operations Support team has the knowledge they need to provide Shift4 merchants with best-in-class service delivery. As a Functional Trainer within the Support Growth and Development team you will be at the forefront of our mission to deliver exceptional training through the creation and maintenance of training curriculums, leading hands on training exercises, and developing user-friendly documentation to promote a knowledge centered service culture. Each Functional Trainer strives to maintain standards of excellence and efficiency within the organization so that all staff have access to consistent and reliable information in a timely manner about products and services offered by Shift4 and its ISVs. This position will work closely with Support, Operations, Learning & Development, and Knowledge Content teams to achieve these goals.
Requirements
- Excellent multitasking, writing, interpersonal, and communication skills
- Ability to communicate technical subjects to a non-technical audience
- Resourceful and motivated to learn
- Reasoning and problem solving skills
- Strong attention to detail
- Maintain high standards of personal integrity and work ethic
- Excellent time management and organizational skills with the ability to work on multiple projects simultaneously
- Comfortable with public speaking and addressing large groups
- Strong communication, empathy, and adaptability skills to connect with trainees on a personal level, and adjust training methods to meet diverse learning needs and styles.
- Knowledge of software applications and programs commonly used for creating educational material such as Word, Visio, Confluence, and PowerPoint
- At least two years post high school education or degree in business, communications, information technology, finance, or a related field.
- Two years of instructional design experience writing curriculum, as well as building and delivering training content in the tech industry for a global audience preferred, but not required.
- Experience with some or all of the Shift4 product lines and processes and procedures, including experience troubleshooting and configuring Terminals, POS Systems or Online Stores, and understanding credit card processing and the Shift4 Gateway.
Nice To Haves
- Two years of instructional design experience writing curriculum, as well as building and delivering training content in the tech industry for a global audience preferred, but not required.
Responsibilities
- Deliver functional skill-based training:
- Manage training curriculums and assignments:
- Develop learning content:
- Transition learners to successful performance:
- Work closely with mentoring management to provide feedback with call handling and navigation inquiries.
- Assist management in the tracking, monitoring, and reporting of staff level progression toward skill achievement and professional development.
- Foster a supportive and engaging learning environment by designing and delivering training sessions that are inclusive, motivating, and tailored to the needs of trainees, ensuring they feel empowered to learn and achieve success.
- Other duties as assigned to meet business needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
