Functional Support Specialist

Odoo • Buffalo, NY

401d • $46,000 - $70,000 • Remote

About The Position

The Functional Support Specialist at Odoo, Inc. plays a crucial role in providing support for the Odoo ERP system, which is used for managing business processes across various organizations. This hybrid position involves both onsite and offsite work, focusing on helping small to medium-sized businesses effectively utilize Odoo's software applications. The specialist will coordinate with service teams to deliver solutions, enhance customer satisfaction, and contribute to the overall success of the company.

Requirements

• Bachelor's degree or an equivalent combination of education and experience
• Passion for software products
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Excited to play an integral role in a rapidly evolving field
• Ability to learn quickly in a critical learning and social setting.

Nice To Haves

• Business experience at an ERP
• Experience/knowledge with ticket-support
• Sociable and outgoing
• Prior experience at a fast-growing startup.

Responsibilities

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) to customers
• Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
• Collaborate with Engineering, Product, and Developer teams to escalate critical issues
• Resolve issues via email, chat, and phone
• Gather feedback for product improvements
• Boost customer satisfaction and productivity.

Benefits

• Commuter assistance
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree