Functional Area Supervisor

TeleSolv Consulting•New York, NY

10h•Onsite

About The Position

TeleSolv Consulting is seeking an experienced Functional Area Supervisor to support one of our federal clients in a high-volume government records and file operations environment. This is a fully onsite position supporting daily operations, staff supervision, and production reporting. The ideal candidate will have experience leading clerical, records, or administrative teams in a structured and performance-driven environment.

Requirements

Must be a U.S. Citizen
Must be able to obtain and maintain a Public Trust – Level 3 (PT-3) clearance
High school diploma or equivalent required
Prior experience in clerical, filing, records management, or administrative support roles
Experience supporting Government operations or working in high-volume documentation environments
Prior experience supervising or leading staff in an operational setting
Strong leadership and team-coordination abilities
Proficiency in monitoring workflow and meeting production targets
Excellent written and verbal communication skills
Ability to assess performance issues and implement corrective actions
Ability to develop training content and guide new employees
Strong organizational skills and attention to detail
Ability to maintain operational standards and adapt best practices

Responsibilities

Assign, monitor, and review the work of departmental staff
Report daily production statistics to the Site Manager
Prioritize workload and reallocate resources to meet Government-established goals
Ensure accurate completion of all assignments, including daily timesheets
Monitor staff attendance and absences
Support processing of priority assignments
Identify and address performance issues and recommend corrective actions
Schedule staff, approve leave requests, and assist with disciplinary actions when appropriate
Mentor team members and develop training plans
Create and update Standard Operating Procedures (SOPs)
Participate in meetings with Government personnel
Serve as the point of contact for site operations in the Site Manager’s absence
Perform other duties as assigned