Functional Analyst - Digital Services Management

Costco Wholesale Corporation•Issaquah, WA

56d•$36

About The Position

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others. Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees. Functional Analysts are responsible for: understanding the requirements of users; understanding requirements for team/domain specific systems; performing technical system and data analysis; developing specifications representing both user interface and data interface requirements; interfacing with the vendor on technical issues, providing input into technical designs; and assisting with the configuration of team/domain specific applications. The Digital Services Management team is highly visible and critical to the success of our website business by enabling Costco's current and future growth plans. This team works closely with external vendors and internal IT teams to establish, drive, and ensure that our service level objectives are met and effectively improve service uptime and performance. The Functional Analyst for Digital Services Management will partner with various teams to gather and analyze data and determine actionable insights to facilitate discussions around risks, priorities, and targeted results. Success requires the ability to visualize and develop accurate and meaningful dashboards for key stakeholders, including trend identification, metric definition, and the related efforts to decrease service disruption. The successful candidate owns measurement and performance of service targets ensuring provisions for accountability of vendors is documented in their contracts. Follow up on these contractual and fiduciary obligations in the event of an exceeded error budget is critical. This role will drive collaboration with cross teams to identify and document vendor opportunities to improve vendor services. If you want to be a part of one of the worldwide BEST companies "to work for", simply apply and let your career be reimagined.

Requirements

Strong proven interpersonal skills & ability to work well with people at all levels.
Innovative, creative, and responsive with a strong sense of urgency.
Excellent customer service skills.
Responsible, conscientious and has a passion for excellence.
Good understanding of corporate IT policies, procedures and standards.
Working knowledge of IT strategy and how it applies to IT Management Platform solutions.
Recognizes information technology's role in providing the business with the capability to achieve competitive advantage.
Strong documentation and presentation skills.
5+ years' experience understanding trends in data sets and leveraging key data points to drive decision-making.
Strong analytical and problem-solving skills with the ability to effectively negotiate with other teams to create a mutually beneficial solution.
Experience with negotiating and managing supplier contracts.
Able to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems.
Experience deriving insights from data; able to think creatively to logically envision relationships between data.
Excellent communication and interpersonal skills, interacting across multiple departments and levels within Costco.
Able to communicate technical information in layman's terms through summaries, presentations, graphs, etc.
Proven ability to handle diverse projects at once and meet deadlines in a fast-paced environment with shifting priorities.
Resourceful, self-motivated, and accountable team player with a constructive attitude.
Ability to quickly learn new technology; dedication to developing deep knowledge of available data and data tools, while managing multiple efforts.
Ability to conduct monthly meetings with stakeholders to drive increased availability in identified trends.
Intellectually inquisitive nature with the ability to be open minded to varying opinions.
Innovative, creative, and extremely responsive in respect to service quality and ways in which it can be improved.
Highly responsive and available to support business needs, flexing as needed.
Good understanding of corporate IT policies, procedures, and standards.
Able to support off-hours work as required, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.
Knowledge of: IT strategies, customers, and services provided; Costco's core business environment related to eCommerce, Merchandising, Warehouse Operations, and company philosophies;
Service analysis and other tools: ServiceNow, Google Apps, PowerBI, Smartsheets.

Nice To Haves

Bachelor's degree or equivalent work experience in Data Science, Analytics, Marketing or similar disciplines.
Minimum 3 years' professional experience working with business teams to provide actionable insights from data via reporting, presentations, and dashboarding. Understanding of contracts.
Familiarity with multiple Costco business areas from an IT perspective.
Experience developing reports and dashboards in eCommerce domains.
Strong understanding of current trends in data analysis and visualization.
Successful internal candidates will have spent one year or more on their current team.
3+ years' experience with monitoring tools such as Splunk, Catchpoint, and Dynatrace.
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Responsibilities

Analyzes and delivers complex cross-functional business requirements and process flows.
Performs gap analysis between as-is and to-be processes, and makes recommendations on areas for continual process improvement.
Assists teammates in growing and developing the skills necessary to elicit and translate requirements into functional design.
Extracts and formats data to perform analysis and to identify anomalies to determine data patterns.
Creates accessible visualizations that quickly and clearly communicate their intent.
Identifies areas where data analysis could reveal hidden value and works with management to explore it.
Performs data analysis to support and move forward any area of Costco's eCommerce business.
Identifies and documents incident and problem trends and progress in relation to vendor services.
Provides contract knowledge and drives ongoing value from the supplier through contract negotiations, changes, reviews, and terminations. Ensures supplier's contractual compliance.
Works with eCommerce IT Management on contract requests, revisions, and extensions, ensuring they align with projected forecasts for each vendor.
Coordinates with the IT Business teams to ensure timeliness of contract execution, accurate budgets and financial payment.
Use effective use of mathematical and statistical techniques to analyze and interpret data.
Communicates with internal clients, peers, and management to understand clear scope for all requests.
Ensures timely, clear communication regarding high priority issues with the appropriate stakeholders.
Creates executive level dashboards and presentations to represent the state of Digital Services Management.
Develops reports and dashboards in ServiceNow for the purpose of extraction, sharing or presentation.
Presents findings and recommendations to business users in clear terms with meaningful interpretation and actionable insights.
Collaborates with appropriate business and IT stakeholders to determine root cause and problem identification, and as appropriate, enhancement identification for future development work.
Ensures solutions follow development life cycle, conforming to requirements and quality standards.
Defines, captures, and validates IT requirements and other artifacts, ensuring appropriate stakeholders are involved.
Provides technical assistance and troubleshooting by effectively responding to inquiries. Analyzes internal IS customer needs and priorities and initiates delivery efforts.
Documents and manages risks, issues, assumptions, and constraints impacting delivery efforts.
Develops and coordinates legal/compliance, operational controls, and associated metrics to measure success.
Develops and implements standards, processes, and procedures for new technology solutions, to ensure newer solutions will not negatively impact current service commitments.
Participates in periodic audits for solutions, planning, and delivery functions.

Benefits

paid time off
health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
health care reimbursement account
dependent care assistance plan
short-term disability and long-term disability insurance
AD&D insurance
life insurance
401(k)
stock purchase plan

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