Functional Analyst 2 - Technology Services & Support

University of Houston • Houston, TX

40d

About The Position

Under general supervision, performs process analysis and design through coordination with technical and functional staff. Pursuant to the State of Texas Executive Order No. GA-48, this position researches, works on, or has access to critical infrastructure and requires the ability to maintain the security or integrity of the University infrastructure. This position requires personnel be routinely reviewed to determine whether or not criminal history or continuous connections for the government or political apparatus of a foreign adversary might prevent the employee from being able to maintain the security or integrity of the infrastructure. The Functional Analyst 2 (FA2) will join the UH AI Solutions team to help support artificial intelligence (AI)-related technologies for the university. The FA2 will lead support for Microsoft Copilot implementations to help departments automate business processes and assist faculty with developing teaching resources. Necessary skills include project management experience, strong communication, customer service and analysis skills, and being able to provide creative solutions to solve complex problems. Education will be considered in lieu of experience.

Requirements

• Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
• Requires a minimum of one (1) years of directly job-related experience.
• Project management experience
• Strong communication
• Customer service and analysis skills
• Being able to provide creative solutions to solve complex problems.

Responsibilities

• Responsible for complex system process analysis, design and simulation. Understands the University's business systems and State of Texas regulations.
• Responsible for analysis and re-design of current processes.
• Communicates and resolves issues with functional staff, and coordinates programming requirements with technical staff. Recommends and facilitates improvements to current policies and procedures.
• Integrates new process with existing ones, and coordinates training requirements for end-users.
• Recommends testing strategies and acceptance criteria.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees