Fullstack Engineer, Customer Experience

Whatnot•San Francisco, CA

56d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces -together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. We're looking for a Senior Fullstack Engineer to join the Customer Experience team and help us build a world-class Customer Support platform. With Whatnot's rapid growth comes a high volume of complex support needs-spanning technical, purchasing, and logistics issues for both buyers and sellers. Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction. As a member of the team, you'll build new user-facing experiences, scale internal infrastructure, and design intelligent automation to help us solve thousands of customer issues per hour. You'll lead solutions end to end. You'll translate ambiguous business problems into clear technical solutions and drive delivery and experimentation. Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence. Team members in this role are required to be within commuting distance of our San Francisco, Seattle, Los Angeles, or New York hubs. Curious about who thrives at Whatnot? We've found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.

Requirements

5+ years of full-time software engineering experience with high growth startups
Bachelor's degree in Computer Science, a related field, or equivalent work experience.
Backend Expertise: Proven track record of building end-to-end high-scale product experiences as a full-stack engineer.
Web or Mobile Experience: Next.js on Web or Native mobile development
Ownership Mindset: Own projects holistically from inception to production and beyond. You are known for shipping high-quality products and features lightning-fast.
Product Instinct: Excel at translating user needs to effective technical solutions.
Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy.
Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture.

Nice To Haves

Experience with Python on backend, and/or Postgres databases

Responsibilities

Build new user-facing experiences
Scale internal infrastructure
Design intelligent automation to help us solve thousands of customer issues per hour
Translate ambiguous business problems into clear technical solutions
Drive delivery and experimentation
Balance development speed, product impact, and technical excellence
Own projects holistically from inception to production and beyond
Proactively improve the team environment and foster inclusive, supportive team culture.

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.