Full Time Teller, Lunds Corner, New Bedford, MA

Banco Santander•New Bedford, MA

2d•$29,250 - $45,000

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity. Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Adheres to safe deposit box procedures/ operations and guidelines. Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services. Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions. Provides legendary Customer Service in addition to recognizing referral opportunities.

Requirements

High School Diploma or equivalent (Required)
Cash Handling experience in a Retail or Banking environment, 0+ years (Required)
Superior customer service skills.
General Math skills.
Detail oriented with the ability to function in a fast-paced and changing environment.
Excellent communication skills with ability to be concise, clear, and consistent manner.
Ability to effectively ask questions and identify needs to enhance the customer relationship.

Nice To Haves

Bilingual Spanish and/or Portuguese language skills preferred

Responsibilities

Acts as first point of contact for consumer and business clients.
Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.
Sells targeted products/services as part of client-initiated interactions.
Responsible for maintaining operational integrity.
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Adheres to safe deposit box procedures/ operations and guidelines.
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.
Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions.
Provides legendary Customer Service in addition to recognizing referral opportunities.