Full Time Teller, Pottstown, PA

About the position

The Full Time Teller position in Pottstown, PA serves as the first point of contact for consumer and small- to medium-sized clients. The role involves assisting clients with resolving product, service, or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Additionally, the teller is responsible for selling targeted products and services as part of client-initiated interactions and maintaining operational integrity.

Responsibilities

• Provides exceptional customer service by meeting all customer demands related to straightforward inquiries, with support from more experienced personnel.
• Adheres to safe deposit box procedures, operations, and guidelines.
• Educates and engages customers in conversations regarding their current and future financial needs and informs them about bank products and services.
• Assists in exceeding service goals by minimizing customer wait times and accurately processing customer transactions.
• Recognizes referral opportunities while providing legendary customer service.

Requirements

• High School Diploma or equivalent work experience.
• 0+ years of cash handling experience in a retail or banking environment.
• Superior customer service skills.
• General math skills.
• Detail-oriented with the ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.