Full-Time Telecommunicator

Village of Glenview-posted 8 months ago

$63,403 - $91,416/Yr

Full-time • Entry Level

Glenview, IL

Executive, Legislative, and Other General Government Support

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

Glenview Public Safety Dispatch Center believes in providing that absolute best-in-class 911 experience to those we serve. We work tirelessly with our agencies and communities to be part of their organization. Aside for the core tasks of a Telecommunicator noted below, GPSDC provides public education for our communities through Government and Citizen Police Academies, School Visits, and attending community events such as National Night Out and Local Police and Fire open houses. GPSDC challenges the status quo always looking for new ways to improve. We have lead first in-state initiatives creating Geo Diverse 911 centers, implementing automated alarms to CAD (ASAP to PSAP), cloud public safety software, and cloud 911 solutions. GPSDC dispatches for 14 communities and has two dispatch centers located in Glenview and Highland Park. The two dispatch centers serve approximately 240,000 residents, answer approximately 300,000 calls and handle over 200,000 calls for service per year.

Receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services.
Determine the location and nature of the emergency, establish priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with GPSDCs policies, procedures and guidelines.
Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units.
Monitor and process emergency alarms.
Answer and process non-emergency calls for assistance.
Enter, update and retrieve information from a variety of computer systems.
Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Monitor multiple public safety radio frequencies.
Operate a variety of communications equipment including Computer Aided Dispatch (CAD), radio consoles, telephones and other computer systems.
Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties.

High school degree or equivalent.
Ability to read and speak English.
Ability to read contents on a computer screen and observe the work site simultaneously.
Strong work ethic and a sense of duty and responsibility to the safety and welfare of the public.
Ability to communicate effectively, both orally and in writing.
Attention to detail and ability to work successfully with other team members.
Ability to work effectively under sometimes stressful situations.
Willingness to work days, evenings, weekends, and holidays.
Availability for shift coverage with short notice or very short notice.
Must successfully complete the EMD and LEADS course as a part of the structured training program.

Current experience as a 911 Telecommunicator in a State, County, or Local 911 center.

Health insurance
Dental insurance
Vision insurance
Flexible spending
Life insurance
IMRF pension program Tier II (unless prior service as Tier I)

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Full-Time Telecommunicator

Job Search Resources

Tools

Career Hubs

Guides

Company