Madhappy NYC Full-Time Supervisor

Madhappy • New York, NY

22d • $24 • Onsite

About The Position

We are looking to hire a full-time store supervisor for our Madhappy flagship location in Nolita, New York City.

The store supervisor is responsible for supporting the General Manager in driving sales, managing daily operations, and leading the store team. This role will play a key part in developing the store’s clientele, ensuring operational excellence, and upholding Madhappy’s brand values.

You must be based in New York City to be considered for this position.

Requirements

• 2+ years of retail experience, with at least 1 year in a leadership or supervisory role.
• Strong sales acumen with a proven track record of meeting or exceeding goals.
• Experience in clienteling and building long-term customer relationships.
• Strong communication and leadership skills, with the ability to motivate and develop a team.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Passion for Madhappy’s mission and a commitment to delivering a top-tier customer experience.

Responsibilities

• Partner with the General Manager to drive sales and meet or exceed store targets.
• Actively engage with customers to build relationships, increase conversion, and drive client retention.
• Support the execution of business strategies to optimize store performance and profitability.
• Monitor and track key sales metrics, assisting in implementing strategies to improve results.
• Assist in overseeing store operations, including inventory management, stock replenishment, and loss prevention.
• Ensure the store maintains high standards of cleanliness, organization, and overall readiness.
• Step into leadership responsibilities in the absence of the General Manager.
• Lead by example, providing exceptional customer service and motivating the team to do the same.
• Assist with onboarding, training, and coaching new hires to ensure strong performance and growth.
• Provide ongoing support and feedback to team members to foster a positive and results-driven work environment.
• Help ensure all staff members understand and align with Madhappy’s brand mission and values.
• Deliver a best-in-class shopping experience by ensuring all team members are knowledgeable, approachable, and customer-focused.
• Support and drive the store’s clienteling program to build strong customer relationships.
• Resolve customer concerns and issues professionally to ensure customer satisfaction and loyalty.
• Maintain a welcoming and inclusive environment that aligns with Madhappy’s commitment to mental well-being.

Benefits

• Up to 96 hours of PTO annually
• Health, dental, and vision insurance
• Retirement plans available
• Quarterly fitness and mental health stipend
• Welcome gift :)Employee discount and early access to products
• Monthly performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees