As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency.
Requirements
Must be at least 18 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Strong verbal/written communication and interpersonal skills
Nice To Haves
Retail or service industry experience
Responsibilities
Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment
Drive accuracy through completion of all required business directives such as merchandise disposition practices
Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes
Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership
Support and partner with other associates on merchandising incoming product focusing on customer experience
Act with integrity, honesty and foster teamwork in an engaged and inclusive culture
Exercise good judgment and discernment when making decisions; take appropriate partners as needed
Demonstrate a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
Lead by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
Deliver strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
Accomplish multiple tasks within established timeframes
Train, monitor and reinforce company policies, procedures, standards and guidelines
Maintain adherence to company safety policies for the safety of all associates and customers