Full Time Spa Receptionist

Troon • Colorado Springs, CO

299d • $17 - $17

About The Position

The Spa Receptionist/Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all point-of-sale transactions. Position also offers 10% commission on retail items.

Requirements

• High School diploma or equivalent required.
• 1-year experience in a spa or related hospitality field preferred.
• 1-year retail experience preferred.
• Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to perform detail-oriented tasks without error, such as appointment bookings, confirmations and payments.
• Must be able to show initiative including anticipating guest or operational needs.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Responsibilities

• Greet and welcome all guests and members.
• Check guests and members in and out.
• Process transactions for all spa services, events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort.
• Assist guests in the retail area.
• Arrange for all spa appointments for a la carte services/activities and packages.
• Monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
• Assist guests and members with spa locker room access.
• Ensure facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
• Provide Spa tours as necessary.

Benefits

• Medical Plans
• Prescription Plan
• Critical Illness Insurance
• Accident Injury Insurance
• Hospital Care Insurance
• Dental Insurance
• Vision Insurance
• Wellness Support
• Health Savings Account
• Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability Insurance
• Identity Theft Insurance
• Employee Assistance & Wellness Support Program
• 401(k)
• Pet Insurance
• Legal Services
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED