Full-Time Showroom Team Lead

Indochino • Buffalo, NY

115d • $19

About The Position

Indochino is looking for a Showroom Team Lead to join our Buffalo Showroom. As the Showroom Team Lead, you will be an expert on Indochino style, design, quality, and service. You will provide mentorship to the other Style Guides and drive business by providing exceptional customer experience to all new and existing clients while also supporting the overall operational needs of the showroom. You will help achieve daily goals in order to drive sales and maintain customer service, focusing on driving key metrics to meet revenue expectations. You will assist with the execution of daily operational requirements including floor management, staff breaks, and daily schedule management. You will supervise the sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store. You will hold staff accountable for metric-based goals and drive results through key performance indicators to meet revenue expectations. You will manage a detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experience, ensuring that the customer experience is both seamless and unforgettable. You will be expected to manage customer issues with professionalism and tact, and bring feedback, ideas, and information forward to elevate merchandise and operational efforts. You will act as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline, and assist the Showroom Management Team in training and onboarding new Style Guides.

Requirements

• Passionate about fashion and top-notch customer service.
• Sales and metric driven.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Keen understanding of menswear products, fit, and fit process.
• Self-starter with a strong solution-oriented thought process.
• Ability to remain calm under pressure and lead a team.
• Must be able to multitask and manage time independently.
• Ability to execute on timelines and expectations autonomously.
• Ability to recognize and react to changing work demands.
• Strong proficiency in IOS based programs and products.
• Strong proficiency in Excel and other MS Office programs.

Responsibilities

• Drive business by providing exceptional customer experience to all new and existing clients.
• Help achieve daily goals to drive sales and maintain customer service.
• Focus on driving key metrics to meet revenue expectations.
• Assist with daily operational requirements including floor management and staff breaks.
• Supervise sales floor and provide direct supervision in the absence of a head of store.
• Hold staff accountable for metric-based goals.
• Manage detailed customer appointment calendar to ensure customer satisfaction.
• Ensure a seamless and unforgettable customer experience.
• Manage customer issues with professionalism and tact.
• Provide feedback and ideas to elevate merchandise and operational efforts.
• Act as a subject matter expert on fit, product, and customer experience.
• Assist in training and onboarding new Style Guides.

Benefits

• Generous suiting allowance.
• Regular competitions and team building events.
• Incredible growth opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees