Full-time Shift Supervisor (Normal, IL)

ACE Hardware • Normal, IL

93d • $17

About The Position

The Shift Supervisor will serve in a supervisory capacity, overseeing the direction of store associates and coordination of store operations. They are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes customer satisfaction, driving sales, building sales skills and product knowledge. Shift Supervisors are routinely called upon to do the jobs or some functions of the job of all subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. Be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values working to live the core values every day.

Requirements

• Six months of related experience and/or training preferred; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.
• Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process.
• Fostering Great Lakes Ace Hardware’s ongoing Business to Business strategy.
• Assist and/or make recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening.
• Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager.
• Control and oversee operating costs through proper training of store associates.
• Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate guidelines and deadlines.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines.
• Create and maintain a clean, safe and presentable shopping experience.
• Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.

Benefits

• $17/HR compensation
• Equal Opportunity Employer
• Commitment to diversity and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees