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As an associate of Heinen's, there are key components to learn, implement, and master. Each of these are integral to the Heinen's Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago. You will ensure you present yourself, your team, your products, and your department in support of our Brand. You will acknowledge customers with a smile and eye contact, evaluate store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence, and engage customers when appropriate. Thanking each other for a job well done reinforces positive behaviors and attitudes to support your team.