Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D)

UPMC • Pittsburgh, PA

88d • $18

About The Position

Join us at UPMC Presbyterian Hospital as a Full-Time Patient & Family Concierge (PFC) on our Neurosurgery Unit 6D. This role offers a meaningful way to make a difference for patients and families by enhancing their hospital experience from arrival to discharge. As a PFC, you'll support patients, families, and clinical staff by performing a mix of bedside, stocking, and administrative tasks. You’ll assist with everything from guiding visitors and delivering meals to transporting patients and managing supplies—ensuring smooth, compassionate care every step of the way. This full-time, 40-hour-per-week role is scheduled Monday through Friday, 9:00 AM to 5:00 PM. Starting pay is $18.00/hour, with final title and rate based on experience and education.

Requirements

• High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED.
• Must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times.
• Ability to follow written and verbal instructions.

Nice To Haves

• Previous experience in healthcare or customer service is preferred, but not required.

Responsibilities

• Greet and escort patients and visitors.
• Assist with patient transport, meal delivery, and supply replenishment.
• Maintain clean, organized spaces and report maintenance needs.
• Answer phones, respond to call lights, and provide non-clinical assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees