Full-time Member Service Representative

Deseret First Credit Union • Salt Lake City, UT

394d • $35,880 - $35,880

About The Position

The Member Service Representative at Deseret First Credit Union plays a crucial role in providing exceptional service to members by assisting with their financial needs. This entry-level position focuses on building relationships with members, educating them about credit union products, and ensuring a positive experience during each interaction. The role emphasizes problem-solving, empathy, and a proactive approach to member service.

Requirements

• Strong interpersonal skills and a passion for helping others.
• Ability to work in a financial environment and discuss financial products and solutions.
• Proactive problem-solving skills and the ability to think outside the box.
• Empathy and concern for members' frustrations and the ability to resolve their questions.

Responsibilities

• Opening new accounts and providing support and guidance with lending opportunities.
• Educating on and proposing credit union products and services that provide solutions to members' financial needs.
• Accurately and efficiently processing members' financial transactions, including transferring money to member accounts, posting transactions, and maintaining member records.
• Owning the member experience in the branch for each member interaction to provide the best possible 'Deseret First experience'.
• Consistently looking for opportunities to build the branch business through member referrals, community involvement, and increasing members' wallet share of Deseret First products and services.

Benefits

• 12 paid holidays
• Competitive compensation
• Full benefits package
• Enjoyable activities and wellness initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed