Full Time Member Service Representative or Senior - Cañon City, CO
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About The Position
This position is projected to start on 03/31/2025 and requires 2 weeks of mandatory paid training at Ent headquarters in Colorado Springs. Required availability for this position is Monday to Friday 8:00 am to 6:00 pm, and Saturdays 8:30 am to 12:30 pm. While these are the operational hours, actual working hours may differ. The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.
