Full-Time Member Experience Advisor (Lansdale)

American Heritage Federal Credit Union • Lansdale, PA

258d

About The Position

American Heritage Credit Union, a $5 billion financial institution, has an immediate opening for a Full-Time Member Experience Advisor at our Lansdale branch. This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach.

Requirements

• One year to three years of similar or related experience
• A high school education or GED
• Full-time position- Rotating evening and Saturday hours are required

Nice To Haves

• FICEP certification preferred

Responsibilities

• Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.)
• Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.)
• Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s)
• Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.)

Benefits

• Competitive rate commensurate with experience
• Extensive benefits package including paid time off
• Health benefits
• 401(k) with a generous escalating company match
• Future growth opportunities within the company
• Professional and environmentally friendly atmosphere for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED