Full Time - Lead Retail Sales Associate - Category 10

Ryman Hospitality properties • Nashville, TN

86d

About The Position

Provide exceptional service to guests while promoting and selling products in a retail space. Adhere to standard operating procedures for service, sales, and merchandising while creating authentic and memorable guest experiences. Reports to Retail Manager.

Requirements

• High school diploma or equivalent required
• 1+ years experience in guest service, sales, and/or cash handling required

Nice To Haves

• Possess an outgoing personality and an aptitude for sales

Responsibilities

• Provide exceptional service to all guests. Share information about current and upcoming events while actively greeting and welcoming all guests into the store.
• Engage all guests on the sales floor. Provide exceptional guest service by adhering to all service initiatives laid out by leadership.
• Learn and know product collections that are carried to better assist guests. Actively sell and upsell products based on guest likes and needs. Execute service programs as directed by department leadership, including up-selling, average checks and units per transaction goals and conversion.
• Actively merchandise according to company standards and for ease of guest shopping. Maintain a well-stocked, well-merchandised store and stockroom; ensure apparel remains folded and sized appropriately and sales floor remains full and visually pleasing to guests. Relay inventory concerns and product suggestions to leadership.
• Maintain general order and cleanliness of both front of house and stockroom areas, including cleaning windows, spot-sweeping floors, dusting displays and emptying trashcans.
• May assist with processing daily shipments, which include receiving and unloading boxes and inventory from truck to storeroom to sales floor, according to defined policies and procedures. Inspect shipment for incorrect counts, damage, etc., and ensure issues are noted and all invoice documents signed. Report shipment damage as required to leadership.
• Model leadership in daily operations, including exceptional guest service, following opening and closing procedures and directing daily work.
• Accountable for daily cash register sales, appropriate cash handling, and check-in/check-out procedures.
• Responsible for providing management with feedback regarding guest comments and experiences. Report any equipment maintenance or supply concerns, etc., to management.
• Support the security function to protect assets and the personal safety of employees and guests. Responsible for following emergency procedures and responding accordingly in emergencies, including properly evacuating the retail location, if necessary.
• Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs.
• Perform other duties as assigned.

What This Job Offers

• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees