KS947 - Full-Time House Manager - Upper East Side, NYC

British American Household Staffing • New York, NY

11d

About The Position

A private family on the Upper East Side is seeking a full-time house manager to join their team. The successful candidate will be comfortable managing a 20,000 sq. ft. apartment. The schedule requires the candidate to be flexible, able to work long hours, including weekends and holidays, as needed, and to travel to a second property occasionally. The family would prefer someone already local to NYC area.

Requirements

• Legal to work in the US
• Verifiable references
• Minimum of five years of high-end home experience
• Longevity in your previous positions of at least five years is required to be considered
• Must be based in or near New York City
• Technologically proficient; comfortable using household and scheduling systems
• Strong communication skills—both written and verbal
• Service/hospitality oriented
• Knowledge of formal dining protocols
• Proactive, organized, and self-motivated
• Versed in HR functions such as staff hires, onboarding, and scheduling

Nice To Haves

• Wine knowledge is a plus

Responsibilities

• Maintain a guest-ready, spotless home at all times
• Prior high-end home management experience
• Oversee vendors
• Create and maintain policies and procedures for deliveries, staff schedules, projects, vehicle maintenance, and inventory and supplies
• Supervise household deliveries: staging, packing/unpacking, and tracking
• Oversee, train, and manage the housekeeping team
• Maintain stock levels of household supplies, pantry items, and everyday provisions
• Coordinate all maintenance projects and ongoing property upkeep
• Lead event preparations, guest arrivals, and formal service planning
• Work with the facilities manager and a 24/7 on-site security team to provide on-call support for household needs, including systems (HVAC, lighting, IT, etc.)
• Assist in recruiting, interviewing, hiring, and onboarding housekeeping staff
• Schedule and monitor staff shifts, rotations, and attendance
• Maintain and manage separate calendars for the house, staff, and management
• Work alongside the Lead Housekeeper to manage wardrobe care, packing/unpacking, seasonal transitions, and preservation of specialty garments
• Conduct daily walkthroughs to assess cleanliness and inspect for structural issues or damage
• Oversee formal service, including place settings and event-specific arrangements.
• Support the Chef with kitchen logistics and organization as needed
• Plan and coordinate holiday celebrations, private events, floral designs, and formal service standards
• This position will work closely with the personal assistant and family chef

Benefits

• Full employee-only health coverage after 60 days
• 20 days of vacation (After sixth month/and accrued)
• 5 sick days
• 8 paid off holidays (If scheduled to work, either holiday pay or additional time off provided)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees