Full Time - Fulfillment Team Lead - Opening

Lowe's • Camden, DE

119d

About The Position

The Customer Service role at Lowe's involves providing SMART customer service at all times through the daily execution of customer service policies, procedures, and programs. The position requires seeking out customers to understand their needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise. The role also includes listening to and responding knowledgeably and promptly to customer and employee questions, demonstrating sincere appreciation to customers, and communicating information regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Additionally, the position involves cross-functional training in other areas of the store to help deliver the best customer service, receiving and directing calls appropriately, and reviewing daily and weekly schedules to ensure proper coverage.

Requirements

• Ability to provide excellent customer service.
• Strong communication skills.
• Ability to work cross-functionally.
• Familiarity with inventory and order management systems.
• Ability to operate store equipment safely.

Nice To Haves

• Experience in retail or customer service.
• Knowledge of home improvement products.

Responsibilities

• Provides SMART customer service at all times.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
• Cross-functionally trains in other areas of the store.
• Receives and directs calls appropriately.
• Reviews daily and weekly schedules to ensure proper coverage.
• Works cross-functionally with the PRO team to maintain service expectations.
• Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders.
• Follows up with leadership when picking quality is not met.
• Monitors notifications to maintain customer service expectations.
• Enters and retrieves information from Lowe's systems regarding inventory and order management.
• Conducts walks of fulfillment area to monitor status.
• Acts as liaison between Pro and fulfillment departments.
• Ensures all pro pickup, delivery, and install orders are picked and staged on time.
• Pulls, prepares, inspects, stages, and loads merchandise for customers.
• Verifies products match invoices and orders.
• Completes delivery and pickup administrative tasks.
• Validates items being carried in and out of the store.
• Ensures that loads are safe, secure, and within DOT regulations.
• Prepares the store for business by organizing merchandise.
• Detects common signs of shoplifting and communicates them to management.
• Ensures compliance with housekeeping standards.
• Maintains a safe and secure work environment.
• Adheres to all safety requirements relevant to job duties.
• Operates store equipment as needed.

Benefits

• Exceptional benefits and opportunities to grow skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed