Full Time - Fulfillment Team Lead - Day

Lowe's • Saint Augustine, FL

420d

About The Position

As a Fulfillment Lead at Lowe's, you will play a crucial role in ensuring quality customer service while maintaining a clean and stocked store. Your primary responsibilities will include managing and fulfilling customer orders, supervising Fulfillment Associates, and engaging with customers to assist them in finding merchandise. This position requires a focus on safe work practices and the ability to prioritize tasks to meet customer needs effectively.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, and building relationships with customers.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• 6 months experience working in any department at a Lowe's retail store.
• 6 months of experience in an administrative role processing and filing paperwork including invoices.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer.

Responsibilities

• Picking and checking merchandise for customer pickup, delivery, and installer pickup.
• Engaging customers as they enter the store and assisting them in finding merchandise.
• Managing and fulfilling online, pick up later, delivery, install, and pro orders.
• Providing supervision, coaching, and support to Fulfillment Associates.
• Making recommendations to solve issues and prioritizing work to meet customer needs.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed