Full Time - Fulfillment Team Lead - Day

Lowe's • Wilmington, NC

395d

About The Position

The Fulfillment Team Lead at Lowe's is responsible for overseeing the fulfillment process, ensuring that customer orders are picked, checked, and managed efficiently. This role involves engaging with customers, providing supervision and support to Fulfillment Associates, and maintaining a safe and organized work environment. The Fulfillment Lead plays a crucial role in meeting customer needs and enhancing their shopping experience.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, and building relationships with customers.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• 6 months experience working in any department at a Lowe's retail store.
• 6 months of experience in an administrative role processing and filing paperwork including invoices.
• 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer.

Responsibilities

• Pick and check merchandise for customer pickup, delivery, and installer pickup.
• Engage with customers in a friendly and professional manner, assisting them in finding merchandise as needed.
• Encourage safe work practices among team members.
• Manage and fulfill various types of orders, including online, pick up later, delivery, install, and pro orders.
• Provide supervision, coaching, and support to Fulfillment Associates.
• Make recommendations to solve issues and prioritize work to meet customer needs.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Professional development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed