Full Time Framing Manager

Michaels Stores • Mentor, OH

83d

About The Position

The Lead Framer at Michaels in Mentor, OH is responsible for leading and coaching a team of framers to build customer relationships while creating custom framing solutions for their art. This role involves driving custom framing sales and assisting customers in creating memorable framing solutions. The Lead Framer will assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements, and executing company policies and standards. The position requires developing and coaching team selling behaviors, delivering high-quality custom framing solutions on time, and managing the framing team to achieve their KPIs. Additionally, the Lead Framer will manage inventory processes, execute shrink and safety programs, and serve as Manager on Duty (MOD). The role also includes participating in the hiring and training of new team members and supporting talent development activities.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers to build customer relationships.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Assist Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
• Ensure compliance with applicable laws and requirements.
• Develop and coach team selling behaviors.
• Deliver high-quality custom framing solutions on time.
• Manage framing team to achieve their KPIs.
• Review sales and production workload and build plans for networking.
• Manage inventory management processes.
• Execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, and training of new team members.
• Participate in performance management activities of the team.
• Partner with MODs daily on expectations of framing.
• Participate in truck unload and stocking processes.
• Follow Standard Operating Procedures (SOPs) and ensure a safe environment.
• Acknowledge customers and provide solutions.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees