Full Time Floor Leader - Alderwood Mall

Lush Handmade Cosmetics • Lynnwood, WA

410d

About The Position

As a Floor Leader at Lush, you will support the Store Management Team in driving sales, enhancing customer experience, and ensuring operational excellence. Your role involves leading a team of sales associates, fostering a positive work environment, and promoting the brand's values. You will be responsible for coaching staff, managing cash handling, and maintaining store standards, all while creating an exceptional shopping experience for customers.

Requirements

• Minimum 1 year of experience in customer service and sales.
• Experience in cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving skills related to customer service in a fast-paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business practices.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Drive sales by utilizing the StoreForce dashboard to coach the sales team and adjust shop floor structure to meet sales goals.
• Lead by example in delivering a world-class customer experience, including product demonstrations and consultations.
• Educate customers on Lush brand values and engage with the community through events and initiatives.
• Train and coach Sales Ambassadors on effective sales techniques and product knowledge to improve performance.
• Encourage open communication regarding diversity, equity, inclusion, and belonging within the team.
• Manage cash handling, including transactions, opening/closing registers, and preparing nightly deposits.
• Monitor employee attendance and breaks to promote a healthy work environment.
• Maintain a clean and visually appealing store to enhance the shopping experience.
• Train the team on inventory best practices and support management with inventory tasks.
• Ensure compliance with company policies and procedures regarding store operations.

Benefits

• Employee discounts on products and services.
• Opportunities for professional development and training.
• Flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed