Full Time Floating Assistant Manager - Storage Property

Absolute Storage Management • Memphis, TN

71d

About The Position

As an Assistant Manager, also known as a Client Happiness Hero and Master of Multitasking, you will be responsible for assisting customers with renting storage units in-person, via phone, and through various advertising and marketing opportunities. Your role will involve enhancing sales through rentals, insurance, and moving supplies while providing excellent customer service by identifying storage needs and offering appropriate solutions. You will guide new customers through the rental processes and resolve issues in a professional and positive manner. Additionally, you will maintain the daily cleanliness and organization of the office, restrooms, grounds, and vacant units, keeping well-organized records and performing minor maintenance tasks and regular property inspections to ensure timely and consistent completion. You will also shop local competitors in-person and online, report gathered information, monitor rates, specials, and revenue-related factors, and perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits, and completing auctions according to policy and laws.

Requirements

• High school diploma/GED required.
• Experience in sales or retail environment preferred.
• Experience in fast-paced, customer service-related environment preferred.
• At least one year of experience in property management preferred.

Nice To Haves

• A background screening will be conducted at time of hire.
• For positions that involve driving, a valid driver's license and reliable transportation are required.

Responsibilities

• Assist customers with renting units in-person, via phone, and through other advertising/marketing opportunities.
• Enhance sales through rentals, insurance, and moving supplies.
• Provide excellent customer service by identifying storage needs and offering solutions.
• Guide new customers through rental processes.
• Resolve issues professionally and positively.
• Maintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units.
• Keep well-organized records and perform minor maintenance tasks and regular property inspections.
• Shop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments.
• Monitor rates, specials, and revenue-related factors.
• Perform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits, and completing auctions according to policy and laws.

Benefits

• Performance-based bonuses and incentives.
• Regular team recognition events and awards.
• The occasional 'unofficial' title change for Top Performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED