(Full-time) Director of Student Services (Financial Aid)

About the position

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) is seeking an administrator to oversee various student services programs. The position involves planning, organizing, coordinating, and directing day-to-day operations of programs such as Financial Aid, Admissions and Records, and the Veterans Center. The ideal candidate will be committed to providing equitable education outcomes and supporting a diverse student population. This role offers a unique opportunity to contribute to the empowerment of students and to work collaboratively in a vibrant community focused on student success.

Responsibilities

• Plan, organize, coordinate, direct, implement, manage and participate in the administration and supervision of various student services programs.
• Serve as liaison for students by providing assistance to resolve matriculation problems.
• Support Guided Pathways initiatives.
• Recommend for hire, train, schedule, supervise, and evaluate assigned personnel.
• Read, interpret, and implement federal and state regulations and guidelines governing financial aid and veteran services.
• Develop, implement, and evaluate program goals, objectives, policies and services consistent with the college mission.
• Supervise the maintenance of financial aid, veteran services and admissions records.
• Review financial aid, veteran's services and admissions processes for compliance.
• Manage the Shasta College Cohort Default rate.
• Handle student appeals related to the areas supervised.
• Provide day-to-day leadership and ensure a high performance, customer service-oriented work environment.
• Plan, develop and supervise special events related to Enrollment Services.
• Consult and collaborate with the Information Technology Department.
• Prepare a variety of complex statistical and narrative reports to federal, state and local agencies.
• Participate in the reporting of MIS data to the California Community Colleges Chancellor's Office.
• Create collaborative, positive working environments and relationships.
• Manage content on web presence for all areas assigned.
• Resolve complex and difficult student situations related to financial aid and admissions.
• Communicate student services programs and activities with other district departments and personnel.
• Perform complex and responsible registration functions.
• Organize and coordinate student services programs and advisory committees.
• Attend conferences, workshops, and training seminars.
• Serve as leader for one or more cross-functional teams.
• Prepare informational materials, handbooks, policies and procedural guides.
• Conduct staff meetings and represent Shasta College at statewide and regional meetings.
• Perform fieldwork as needed to support recruitment projects.

Requirements

• Bachelor's or graduate degree in public administration, management, business administration, leadership, or a related field.
• One year of formal training, internship, or leadership experience reasonably related to the administrative assignment.
• Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students.

Nice-to-haves

• Master's degree preferred.
• Three years of related work experience and post-secondary education experience.
• Leadership experience including supervision and evaluation of personnel and budget management.

Benefits

• CalPERS retirement plan.
• Health insurance.
• Paid holidays.
• Professional development opportunities.