About the position
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. You will inspire customers to enhance their lives at home by providing product knowledge and design expertise--including room plans and mood boards--leading ultimately to the sales of West Elm product. You will guide the customer shopping experience across multiple channels including store point-of-sale transactions, online purchases, and remote purchases in the customer home. You will promote continued customer engagement and give customers a reason to stay connected with our brand by a having a strong, creative design eye, emphasis on amazing customer service, and strong presence on the showroom floor.
Responsibilities
- Drive store sales by using your design expertise to assist clients during store consultations, virtual meetings, and in-home appointments
- Perform productive consultations including the ability to accurately measure and assess the client's living space, either in store, virtually, or in home
- Create and present design plans based on client's needs, style, preferences and living space
- Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
- Demonstrate thorough product knowledge, including features and benefits, of the West Elm assortment
Requirements
- Strong communication, clienteling and customer follow-up skills
- An ability to provide World Class Service in the store, virtually, and in the customer home during in-home consultations
- Ability to complete and coordinate complex large orders within a variety of sales channels
- Experience working with the elements of interior design preferred
- Proven ability to prioritize and handle multiple tasks simultaneously
- 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)
- Full time associates must have open availability, weekends included, to meet the needs of the business.
Benefits
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
