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Design Your Future at PVH as a Full Time Department Specialist for CALVIN KLEIN. As a Department Specialist, you will serve as a brand ambassador, responsible for creating an emotional connection between our customers and the brand. Your role will involve consistently providing exceptional customer service, exceeding expectations, and displaying a passion for our brand. You will be part of a team focused on delivering top-line sales results, assigned to a specific Department of Responsibility, while also being versatile enough to adjust based on business needs. In this position, you will greet and assist every customer, focusing on customer engagement and suggestive selling to drive units per transaction (UPT) and conversion rates. You will maintain an in-depth knowledge of products and promotions, leading the training efforts on department product knowledge. Executing replenishment based on sell-through and available backstock will be crucial, ensuring that sales floor inventory levels and size availability align with brand standards. Your commitment to delivering an exceptional customer experience will be paramount, as you will actively seek customer feedback and convey business opportunities to management. You will also execute promotion changes, ensuring that marketing signage is up to date and accurate. Partnering with management, you will lead department floorset execution, understand seasonal strategies, and maintain visual presentation standards. Monitoring department performance and communicating recommendations to store management to drive sales will be part of your responsibilities. Additionally, you will support backstock organization standards and adhere to all company tools, policies, and procedures, while enforcing loss prevention policies and maintaining awareness of potential theft. As a Department Specialist, you will support the management team in motivating associates to achieve sales goals and assist with the onboarding of new associates. Treating customers and the store team with professionalism, courtesy, and respect is essential. You will celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking feedback for continuous self-development. Embracing innovation and change, you will work collaboratively to accomplish brand goals and objectives.
