Full-Time CXO Site Lead, Customer Experience Operations

Amazon • Kahului, HI

496d • $56,000 - $56,000

About The Position

The CXO Site Lead for Customer Experience Operations at Amazon is responsible for enhancing customer interactions at Locker+ retail locations. This role emphasizes customer engagement, operational excellence, and fostering a positive site culture. The Site Lead will be pivotal in ensuring that customer service operations run smoothly while embodying Amazon's core values of customer obsession and continuous improvement.

Requirements

• Strong attention to detail.
• Ability to quickly prioritize tasks.
• Willingness to learn new things.
• Commitment to delighting customers.

Responsibilities

• Interact with customers using effective engagement strategies and model desired behavior for the team.
• Provide peer-to-peer feedback on processes and standards, serving as an escalation point for solving customer issues.
• Contribute to the continuous improvement of customer experience and operations by developing best practices.
• Identify and communicate barriers and trends affecting customer and associate experiences, supporting the manager in building a strong site culture.
• Maintain physical safety and quality standards of the site in collaboration with the manager.
• Adapt to a fast-changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed