Full-time Customer Solutions Specialist

The Container Store Inc. • Coppell, TX

85d

About The Position

Our full-time positions are involved in sales on the phone, chat and email. We are currently hiring for full-time customer solutions specialist. Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling up to 40 hours per week.

Requirements

• You love to engage with people.
• You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• You have a heart for service and love to sell.
• You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work.
• You love juggling multiple tasks and like to stay busy.
• You are comfortable with the Internet and e-commerce and have excellent computer skills.
• You understand retail is an ever-changing industry and remain flexible.

Responsibilities

• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Designing custom spaces.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple priorities and using good judgment to manage time.
• In chat and email, engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• Designing custom spaces.
• Balancing multiple chats.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.

Benefits

• Competitive Pay
• Medical/Dental/Vision Plans
• Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
• Paid Time Off plus Holidays
• 401(k) Retirement Plan
• Ongoing training including our Leadership Development Program and Manager Training Program
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees