Full Time Customer Service Manager Buffalo Central

Northeast Grocery • Town of Tonawanda, NY

118d • $21

About The Position

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store. The CSM is the company’s goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

Requirements

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Responsibilities

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels.
• Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible.
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day.
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies.
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/logs needed for store audit and state inspection.
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC.
• Maintains supplies for front-end, places orders when needed and keeps inventory.
• Performs special store level tasks/projects as assigned by the store manager.

Benefits

• $21.50 per hour

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees