Full time Customer Experience Supervisor

TJX • Taycheedah, WI

265d • $13 - $13

About The Position

Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de découverte et d'accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos quatre sièges sociaux mondiaux, nos centres de distribution ou nos magasins de détail - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, et TK Maxx -, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX - une entreprise du palmarès Fortune 100 et le chef de file mondial de la vente à prix réduits.

Requirements

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Benefits

• Escompte pour les associés.
• PAE.
• Désaccoutumance du tabac.
• Deuil.
• Cotisations 401(k) pour les associés.
• Escomptes sur les frais de garde d'enfants et le téléphone cellulaire.
• Assurance pour animaux de compagnie et juridique.
• Caisse populaire.
• Primes de recommandation.
• Contrepartie 401(k).
• Soins médicaux/dentaires/de la vue.
• Compte d'épargne santé.
• FSA de soins de santé.
• Assurance-vie.
• Invalidité de courte/longue durée.
• Congé parental payé.
• Congés/vacances/maladie payés.
• Escomptes sur l'assurance automobile/habitation.
• Programme de bourses d'études.
• Aide à l'adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed