The position involves providing exceptional customer service at Lowe's by executing customer service policies, procedures, and programs. The individual will seek out customers to understand their needs and assist them in locating, demonstrating, selecting, carrying, and loading merchandise. Responsibilities include listening to and responding to customer and employee questions, demonstrating appreciation to customers, and communicating information regarding stock, special orders, and warranty information. The role also includes planning delivery activities, ensuring on-time delivery of orders, and maintaining a clean and safe store environment.