Full-Time Case Manager - Bilingual (English & Spanish)

EASY ADVOCATES LLC • Tampa, FL

384d • $37,440 - $37,440

About The Position

The Full-Time Bilingual Case Manager at EZ Advocates is responsible for guiding clients through the timeshare exit process, providing personalized attention and support. This role requires strong communication skills and a commitment to resolving client concerns effectively, ensuring that clients receive timely updates and assistance throughout their journey.

Requirements

• Bilingual in English and Spanish
• Previous experience in case management, customer service, or legal assistance
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to work independently and collaborate effectively within a team
• Proficiency in Microsoft Office and case management software

Nice To Haves

• Knowledge of timeshare industry practices and regulations

Responsibilities

• Conduct initial consultations with clients to understand their reasons for wanting to exit their timeshare contracts.
• Assess clients' timeshare contracts, financial situations, and legal obligations to develop personalized exit strategies.
• Research and analyze relevant laws, regulations, and contractual agreements related to timeshare ownership and termination.
• Provide guidance and support to clients throughout the timeshare exit process, managing expectations, and answering questions.
• Communicate with timeshare developers, management companies, and legal representatives on behalf of clients to negotiate exit options and settlements.
• Assist clients with preparing and submitting necessary documentation for timeshare exit, such as cancellation letters, legal notices, and affidavits.
• Monitor the progress of timeshare exit cases, tracking milestones, and following up with clients to ensure deadlines are met.
• Collaborate with internal team members to facilitate efficient and effective timeshare exits.
• Maintain accurate and up-to-date records of client interactions, case details, and outcomes in the company's database or case management system.
• Provide periodic updates and reports to clients on the status of their timeshare exit cases, including any developments or challenges encountered.
• Keep abreast of industry trends, legal updates, and best practices in timeshare exit services to enhance expertise and service delivery.
• Uphold confidentiality and professionalism in all client interactions and adhere to ethical standards and company policies.

Benefits

• Health insurance
• Opportunities for advancement
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed