Full-Time Case Manager - Bilingual (English & Spanish)
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
EZ Advocates is seeking a dedicated and detail-oriented bilingual Case Manager fluent in English and Spanish to join our team. The Case Manager will be responsible for guiding clients through the timeshare exit process, ensuring they receive personalized attention and timely updates. This role requires strong communication skills, empathy, and a dedication to resolving clients' concerns effectively. As a leading provider of timeshare exit solutions, we are committed to integrity, professionalism, and personalized service, striving to deliver effective exit strategies tailored to each client's unique situation. In this position, the Case Manager will conduct initial consultations with clients to understand their reasons for wanting to exit their timeshare contracts. They will assess clients' timeshare contracts, financial situations, and legal obligations to develop personalized exit strategies. The role involves researching and analyzing relevant laws, regulations, and contractual agreements related to timeshare ownership and termination. The Case Manager will provide guidance and support to clients throughout the timeshare exit process, managing expectations, and answering questions. Additionally, the Case Manager will communicate with timeshare developers, management companies, and legal representatives on behalf of clients to negotiate exit options and settlements. They will assist clients with preparing and submitting necessary documentation for timeshare exit, such as cancellation letters, legal notices, and affidavits. Monitoring the progress of timeshare exit cases, tracking milestones, and following up with clients to ensure deadlines are met is also a key responsibility. The Case Manager will collaborate with internal team members to facilitate efficient and effective timeshare exits, maintain accurate and up-to-date records of client interactions, and provide periodic updates and reports to clients on the status of their timeshare exit cases. Keeping abreast of industry trends, legal updates, and best practices in timeshare exit services is essential to enhance expertise and service delivery. Upholding confidentiality and professionalism in all client interactions and adhering to ethical standards and company policies is a must.
