Full-Time Bilingual (Spanish) Call Center-Member Service Representative I or II
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About The Position
The Member Service Representative I/II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, the MSR I is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union. This position is projected to start 07/21/2025 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. Required availability for this position is Monday through Friday 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
