Full Time - Back End Clerk - Day

Lowe's Companies • Springfield, MO

75d

About The Position

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back-End Clerk, this means: Meeting the customer needs during a return and helping find the correct product replacement. Ensuring merchandise meets Lowe's quality and safety standards and processing returns efficiently. Engaging in safe work processes including the proper disposal of returned items. Ensuring merchandise is accurately accounted for, replenished, and prepared for customers. Validating that the correct merchandise is being moved in and out of the store when appropriate. The Back-End Clerk processes returns, manages procedures related to Centralized Return to Vendor and appropriately disposes of items, contacts a vendor for replacement/credit, returns merchandise to the floor and is responsible for successful freight and merchandising fulfillments at Lowe's locations. The Back-End Clerk processes paperwork for shipments and physically moves stock as it is delivered. In addition, the associate in this role schedules shipments when necessary and checks the quality and accuracy of orders. The Back-End Clerk spends most of their time communicating with customers, vendors, and manufacturers and must be comfortable having difficult conversations. To be successful, this associate must be organized and detail-oriented.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Meeting the customer needs during a return and helping find the correct product replacement.
• Ensuring merchandise meets Lowe's quality and safety standards and processing returns efficiently.
• Engaging in safe work processes including the proper disposal of returned items.
• Ensuring merchandise is accurately accounted for, replenished, and prepared for customers.
• Validating that the correct merchandise is being moved in and out of the store when appropriate.
• Processing returns and managing procedures related to Centralized Return to Vendor.
• Contacting a vendor for replacement/credit.
• Returning merchandise to the floor.
• Scheduling shipments when necessary and checking the quality and accuracy of orders.

What This Job Offers

• Job Type: Part-time
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Number of Employees: 5,001-10,000 employees