Full Time - Back End Clerk - Day

Lowe's • DeKalb, IL

74d • $15 - $16

About The Position

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back-End Clerk, this means: Meeting the customer needs during a return and helping find the correct product replacement. Ensuring merchandise meets Lowe's quality and safety standards and processing returns efficiently. Engaging in safe work processes including the proper disposal of returned items. Ensuring merchandise is accurately accounted for, replenished, and prepared for customers. Validating that the correct merchandise is being moved in and out of the store when appropriate. The Back-End Clerk processes returns, manages procedures related to Centralized Return to Vendor and appropriately disposes of items, contacts a vendor for replacement/credit, returns merchandise to the floor and is responsible for successful freight and merchandising fulfillments at Lowe's locations. The Back-End Clerk processes paperwork for shipments and physically moves stock as it is delivered. In addition, the associate in this role schedules shipments when necessary and checks the quality and accuracy of orders. The Back-End Clerk spends most of their time communicating with customers, vendors, and manufacturers and must be comfortable having difficult conversations. To be successful, this associate must be organized and detail-oriented.

Requirements

• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Meeting the customer needs during a return and helping find the correct product replacement.
• Ensuring merchandise meets Lowe's quality and safety standards and processing returns efficiently.
• Engaging in safe work processes including the proper disposal of returned items.
• Ensuring merchandise is accurately accounted for, replenished, and prepared for customers.
• Validating that the correct merchandise is being moved in and out of the store when appropriate.
• Processing returns and managing procedures related to Centralized Return to Vendor.
• Contacting a vendor for replacement/credit.
• Returning merchandise to the floor and being responsible for successful freight and merchandising fulfillments.
• Processing paperwork for shipments and physically moving stock as it is delivered.
• Scheduling shipments when necessary and checking the quality and accuracy of orders.
• Communicating with customers, vendors, and manufacturers.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits including annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed