Pacific Sunwear-posted 3 months ago
Full-time • Entry Level
Broomfield, CO
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures.

  • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
  • Handles customer situations in compliance with policy and procedures, attempts to 'solve for yes' and escalates issues as appropriate
  • Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
  • Shares feedback from customers with the leadership team to improve the overall customer experience
  • Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
  • Delivers an engaging, positive and authentic customer experience with all customers
  • Holds self and others responsible for the accomplishment of all operational tasks
  • Coaches and provides feedback on Sales Associate's performance
  • Supports associate engagement by recognizing and rewarding outstanding performance
  • Provides direction to associates to ensure understanding of company directives and standards
  • Prioritizes and delegates tasks to meet all operational needs
  • Supports and executes visual directives and maintains visual standards set by the company
  • Drives efficiency in all operational store processes
  • Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
  • Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience
  • Ensures all store associates follow all policies, procedures and all Safety Program practices
  • Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
  • Inspires and motivates others by consistently exhibiting core value behaviors
  • Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
  • Passion for product, brands, fashion and trends
  • High School Diploma or equivalent preferred
  • Effective written, verbal and presentation skills
  • Strong communications skills
  • Excellent time management skills
  • Proficient in math and possesses strong computer skills
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