Full-Time Associate Call Center Representative

Duke Energy-posted 2 months ago
$20 - $20/Yr
Full-time • Entry Level
Raleigh, NC
5,001-10,000 employees
Utilities
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Build an exciting, rewarding career with us and play an integral part of Duke Energy's customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs. Consider joining the Duke Energy team, where you'll find a friendly work environment, comprehensive benefits, and development opportunities.

  • Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Participate in on-call rotation.
  • Promote sales of available products and services, as appropriate.
  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
  • Perform other duties as assigned, including work on special projects.
  • High school diploma or GED completed at time of application submission.
  • One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
  • Direct call center experience of 3+ years is preferred.
  • Bachelor's degree or associates degree.
  • Willingness to work in an environment that requires 100% phone-based customer interaction.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
  • Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
  • Ability to always handle and protect confidential information and act with integrity.
  • Paid Time Off, holidays, and sick leave
  • Health, Dental, and Vision Insurance
  • 401K plan with company match
  • All necessary equipment provided
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