Full Time Associate Banker ME Harker Heights Branch, Harker Heights, TX

JPMorgan Chase • Harker Heights, TX

398d

About The Position

The Associate Banker position at the Harker Heights Branch focuses on delivering exceptional customer experiences and building lasting relationships with clients. This role involves engaging with customers, managing branch operations, and providing education on banking products and technology. The Associate Banker plays a crucial role in representing the brand and culture of Chase while helping clients achieve their financial goals.

Requirements

• 6+ months of customer service experience
• High school diploma or GED equivalent

Nice To Haves

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures.
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills.
• Strong desire and ability to influence, educate, and connect customers to technology.
• Cash handling experience.

Responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients.
• Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals.
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
• Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED