About the position
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
Responsibilities
- Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously.
- Assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate.
- Apply all selling behaviors during every transaction and thank every guest for shopping at GameStop.
- Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
- Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system.
- Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
- Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
- Assist the Store Manager with setting guest service expectations for store associates and training store associates.
- Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed.
- Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift.
- Schedule store associates ensuring that the scheduling guidelines are followed.
- Supervise staffing levels to achieve optimum guest service at all times.
- Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
- Ensure that all areas of the store are clean, organized, and merchandised per company guidelines.
- Ensure Omni-Channel orders are fulfilled and shipped daily.
- Protect company assets through effective inventory control and loss prevention practices.
- Communicate any concerns or issues to the Store Manager.
- Support store team in meeting and exceeding sales, profit, and shrink goals.
- Perform store inventory counts, stock/restock merchandise on shelves and fixtures.
- Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
- Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly.
- Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
- Process defectives/recalls and stock pulls accurately and promptly.
- Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
- Report any injuries promptly per company guidelines.
- Assist in maintaining store records/files in a neat and organized manner.
- Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
- Consistently adhere to GameStop policies and procedures.
Requirements
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years old.
- High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
- At least 6 months of retail management experience preferred.
- At least 2 years of retail sales, guest service, and/or management experience preferred.
- Video game knowledge preferred.
Nice-to-haves
- Bilingual English/Spanish speaking and writing skills preferred.
Benefits
- Full-time store positions at GameStop are eligible to participate in incentive programs.
- 401(k).
- Paid time off.
- Dental, vision, and health insurance.
- Positions at GameStop may also be eligible for a bonus and/or other incentives.
