Full-time Assistant Manager (Walker, MI)

Ace Hardware • Grand Rapids, MI

244d • $17 - $24

About The Position

This position is located at: 4300 Remembrance Rd NW, Walker, Michigan 49534. Assistant Managers are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards, while ensuring that the store is optimally stocked and merchandised. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. Members of Store Management will routinely be called upon to do the jobs or some functions of the job of all their subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store.

Requirements

• Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.
• Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process.
• Control and oversee operating costs through proper training of store associates.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Review and escalate Sales Report and P&L concerns to your Store Manager regularly.
• Monitor and allocate payroll according to budget, sales and forecasted customer traffic.
• Ensure compliance with all company policies and procedures.
• Maintain accurate inventory through onhand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines.
• Create an environment that deters internal and external theft.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines.
• Hire, train and develop retail staff with goals for growth and success in their positions.
• Provide performance feedback on strengths and opportunities and recognize accomplishments.
• Create and maintain a clean, safe and presentable shopping experience.

Benefits

• $17.58 - $24 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed