Full Time Assistant Customer Service Manager DLT

Harris Teeter • Aldie, VA

72d • $18 - $29

About The Position

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

Requirements

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Commitment to unparalleled customer service.
• Excellent communication and interpersonal skills.
• Willingness to participate in required training.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• Ability to write simple correspondence in English.
• Ability to effectively present information in one-on-one and small group situations.

Nice To Haves

• Knowledge of HT Internet software.
• Knowledge of E-mail, Inventory software, Spreadsheet software, and Word Processing software.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist the Department Manager with overall direction, coordination, and evaluation of departments.
• Perform floor monitor duties.
• Interview and train associates.
• Plan, assign, and direct work.
• Assist in appraising performance.
• Reward and discipline associates.
• Address complaints and resolve problems.
• Ensure compliance with Customer Service Store Visit Audit and Loss Prevention Front End Audit.
• Provide coaching/feedback to associates.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Benefits

• Pay Transparency: $18.00/hour to $29.75/hour based on experience and skill sets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees