The position involves supervising up to 120 associates in the Customer Service Department, which includes cashiers, baggers, and customer service clerks, as well as the accounting office. The individual will assist the Department Manager with the overall direction, coordination, and evaluation of these departments. Responsibilities include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, and addressing complaints and resolving problems. The supervisor must ensure compliance with the Customer Service Store Visit Audit and Loss Prevention Front End Audit, providing immediate coaching and feedback to associates as necessary. The role may also require performing duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.