Full Time - Asset Protection Agent - Day

Lowe's • Jackson, TN

121d

About The Position

As an Asset Protection Agent (APA) at Lowe's, you will deliver quality customer service while maintaining a clean, safe, and stocked store. Your responsibilities will include coaching and training store associates and leaders on identifying and deterring external theft through Lowe's shrink programs, monitoring merchandise, customer, and associate activity, and reporting infractions to store and AP leadership. You will work to prevent inventory shrinkage and deter criminal activity, coordinating efforts with senior management to identify key merchandise and stores impacted by external threats. The APA is responsible for investigating and resolving issues related to criminal activity in accordance with local, state, and federal laws or company policy. You may need to respond to potentially violent situations, requiring quick decision-making and composure.

Requirements

• Associates Degree in Psychology or Criminal Justice OR High School Diploma/equivalent with 1 year relevant work experience.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

• Bachelors Degree in Business, Criminal Justice, Safety, or related loss prevention/asset protection field.
• Demonstrated experience conducting retail investigations.
• Experience in using physical security systems (e.g., CCTV, EAS).
• Experience in investigations with Organized Crime and asset protection.
• National certified training program (e.g., Wicklander-Zuwalski or Reed training).
• Professional accreditation (e.g., APQ, APC) or equivalent experience.

Responsibilities

• Coach and train store associates and leaders on identifying and deterring external theft.
• Monitor merchandise, customer, and associate activity, reporting infractions to leadership.
• Prevent inventory shrinkage and deter criminal activity.
• Coordinate with senior management to identify key merchandise and stores impacted by external threats.
• Investigate and resolve issues related to criminal activity in accordance with laws and company policy.
• Support investigations of company policies and procedures as required.

What This Job Offers

• Job Type: Full-time
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Associate degree